Case Manager (J200167181) Campbellfield, Melbourne, Australia

For nearly 20 years, Our client has partnered with clients to deliver Global Contact Center Programs. Our aim is to create a frictionless customer experience across every touchpoint of the customer journey. We operate directly from our client’s premises and through an “in-sourcing” model, work in partnership to identify, design and execute best solutions - regardless of scale or complexity.


What’s the role?

If you love talking with customers and ensuring the right answers are provided the first time then then this is the role for you. As part of our general enquiry team you will assist with a wide range of queries around our client’s brand and their vehicles.

As part of this role we are looking for team members who are:

Crazy about customer service! If you are focused on delivering an excellent experience over the phone then this role is for you!

Detail oriented; sometimes it’s about what the customer isn’t say that is the key – so an ability to catch detail will set you up for success.

Diligent and punctual; focused on being organised, prompt and efficient is the lynchpin to ensuring customers are back motoring in their pride and joy as quickly as possible.


To Be Successful

Ideally you’ve worked in phone based roles delivering fantastic customer service however if you’ve worked in roles with high volume face to face customer service we’d still love to hear from you.

You’re a positive go-getter with strong organisational skills.

You possess fantastic communication skills with an ability to understand customer cues and act on their needs.

In return for your passion and commitment to the role will be rewarded with new opportunities, development and growth.

You are reslient and have come from a case management background and or insurance, automotive and finance.


What’s In It For You?

Avoid the CBD rush hour and work in the suburbs.

Career development and progression opportunities in a growing workforce.

Stop paying for parking and utilise our free on-site parking, as well as on-site café and access to a subsidised workplace gym.

Employee discounts on new and fleet vehicles.

Quarterly bonuses and ad hoc performance incentives.

If you hold the above skills and experience, please apply today!