Case Manager (J200171340) Eastern Suburbs Melbourne, Australia

Salary: AUD64000 - AUD66000 per annum + Attractive base salary

About the Company

Our Client is recognised for their expertise in assessments built on over 24 years' experience in assessing the qualifications and work experience of prospective migrants, and supporting individuals’ applications for employment, course entry and industry membership. They assess 28 trade occupations and more than 360 professional occupations from various industries.

Their portfolio of services expands to include educational research and consultation on assessment standards, test design and curriculum development.

About the Role

The Case Manager plays an integral part in providing information to the assigned customers.

The Case Manager manages all communications including progress of application status, requesting additional documentation and other information relating to assessment protocols and processes.


  • Attend to incoming customer and agent communication (phone, email, etc) in a timely and efficient manner, answering all queries.
  • Perform document checks in accordance with standard processes.
  • Assist with data entry for paper-based applications lodged with SRGO and VET.
  • Ensure applicant database is maintained with accurate and up to date information.
  • Assist with application status updates.
  • Provide an environment in which customer service is valued and delivered
  • Ensure a high level of privacy and confidentiality is maintained for all information handled
  • Contribute to the Continuous Improvement of the function by proposing solutions to issues and contributing to change implementation.

Skills and Experience

  • Excellent Communication and Stakeholder Management.
  • The ability to administer a range of processes, including maintenance of electronic files, accurate use of and continuous improvement of databases.
  • Demonstrated ability to provide excellent customer service over the phone and via email and, portraying a professional image at all times.
  • Experience working to tight timeframes with good time management skills.
  • Great Team player
  • An understanding of the importance to maintain confidentiality.
  • Demonstrated ability to work with initiative, maturity and minimal supervision.
  • High level interpersonal, oral and written communication skills.


  • 3 months contract – opportunity to extend
  • Hybrid work from home and in the office
  • Working hours can be flexible between 7am – 7pm
  • Central East Melbourne location
  • In-depth training with your new team mates
  • Competitive salary range on offer

How to apply

If you have all the skills and experience needed for this role, then please apply today.

Please note that due to the high volume of applicants, only shortlisted candidates will be contacted.