Credit and Collection officer (J200166209) Inner Suburbs Melbourne, Australia

Position Title Credit and Collection officer

Business Unit and Department Service

Reports To Head of Credit and Collections
 Our Client is a dynamic utilities retailer with a strong performance outcome focused culture.
Their mission is to provide households and small businesses a best in class service experience and great value by offering electricity, gas and broadband services across Victoria and New South Wales.

Key Accountabilities


  • Case manage high volume residential and business accounts through a daily dialler
  • Negotiate best outcomes enhancing cash flow opportunities
  • Understanding of regulatory and payment difficulty obligations from a credit viewpoint
  • Understanding of the disconnection for non-payment process
  • Pro-actively recognise delinquent customers through risk assessment analysis
  • Identify and resolve diverse customer inquiries to provide positive outcomes, enhancing revenue opportunities
  • Basic understanding of credit concepts such as aged trial balance, DSO, doubtful debt provision etc
  • Ensuring non-compliant customers are disconnected for non-payment while meeting compliance requirements
  • Ensure collection processes are followed
  • Provide positive feedback to the collection manager driving process improvements

Skills, Experience, Qualifications and Personal Qualities

Experience and Skills

  • A minimum of 12 months credit management experience within the energy industry
  • Proven interpersonal skills with high quality communication skills
  • Proven conflict resolution skills
  • Strong internal management skills
  • Strong negotiation and risk management skills
  • Able to work autonomously and as part of a team
  • Medium Excel skills

Personal qualities

  • Confident approach
  • Honesty in approach
  • Strong work ethics
  • Resilient, adaptable and open minded