Customer Service Consultants (J200171191) Essendon Fields, Melbourne, Australia

Salary: AUD28.09 - AUD28.09 per hour + Essendon Fields Location

Based in inner Melbourne, you will be working for a company that has offices based around the globe. They are one of the leaders in their industry and would like you to be part of the team!

They can offer:

  • A supportive and team-focused culture where you are empowered to take ownership of your role.
  • Staff engagement activities
  • Large on-site tea room with kitchen facilities
  • Attractive hours


About the role
You will be working in the contact centre, scheduling bookings for technicians and ensuring there is sufficient stock allocation onsite to provide to customers. They offer a supportive environment where you will be encouraged to take ownership of your role. This is a temporary position working full-time hours on a rotational roster anywhere between 8am to 6.30pm Monday to Friday. This position pays an hourly rate of $28.09 per hour + Super.

Day to day tasks will include but are not limited to;

Inbound Call Queue

  • Taking general enquires from merchants regarding technician bookings and associated queries.
  • Allocate job to Field technician based on suburb allocation

Outbound Call Queue:

  • Calling merchant to schedule time for field technician to upgrade Eftpos terminals or resolve any technical issues that the helpdesk team were not able to resolve over the phone.
  • Following up with merchants regarding the return of Eftpos terminals that were recently replaced with upgraded terminal.
  • Arrange for stock dispatch where appropriate


During your role you will also be required to:

  • Ensure all queues are monitored, ie. Scheduled, on hold, current and overdue calls.
  • Create and manage Daily reporting
  • Maintain Project roll out spreadsheet
  • Other duties requested by Team leader/manager


About You:

  • Previous contact centre experience
  • Exceptional communication both written and verbal
  • Reliable and committed with a team player attitude
  • The ability to meet deadlines and handle a high volume of calls.
  • Strong attention to detail to ensure data accuracy
  • The ability to be flexible with your work and effectively multi-task
  • Able to adhere to detailed requests.
  • The ability to manage both internal and external customers.
  • Customer service experience.
  • A willingness to see a task through to its completion


If you are keen to work in a professional, energetic and motivated team we would love to hear from you.