We are looking for a Remote Mainframe Customer Success Specialist - German and English speaking, to integrate the team of our client – a company in the technology sector.

What will be your main tasks and responsibilities?

• Ensure that customers derive maximum value from their investment, utilize all their licenses, identify new opportunities, and collaborate with sales teams to ensure growth attainment and increased footprint;
• Mentor and foster a working collaboration between customers, other functions and partners;
• Ensure customer renewal and drive the growth of customer advocates;
• Partner with Sales to manage assigned accounts to ensure customer success;
• Play a fundamental part in helping your customers establish and manage their Change Management/Governance/Centre of Excellence programs;
• Identify risks to the customer achieving their stated business goals and developing a risk mitigation plan;
• Develop and maintain long-term relationships with stakeholders in your account portfolio by networking between customers, partners and the company;
• Contribute thought leadership and best practice, both internally and externally, around business transformation;
• Work with the other areas within Customer Success and the company to develop and deliver repeatable processes and solution outcomes that improve the overall customer experience;
• Deliver successful customers to the contract renewal cycle and, where necessary, support the renewals process to minimize customer attrition.

What is required from you?

• Academic background in Computer Systems or related technical field or equivalent experience in programming software for systems and/or applications;
• Previous minimum 05 years z/OS systems or major subsystem (DB2 especially) and BMC Mainview experience;
• Communication skills (verbal & written) in English and German;
• Customer handling, proven problem solving and analytical skills;
• Excellent organizational/time management skills and ability to handle multiple tasks concurrently;
• Proven effectiveness at leading and facilitating executive meetings and workshops;
• Availability, automomy and sense of responsibility to work in a full remote environment.

Sounds like you? Send us your CV and let’s talk!