IT Service Design Specialist - Full remote (175997) Aveiro, Portugal
We are looking for a Full-remote IT Service Design Specialist to join the team of our client – a global company in the industry sector.
What will be your main tasks and responsibilities?
- Setup, record and monitor relevant KPIs for IT global services, processes and functions;
- Analyze the results together with service, process and function owners from Group functions or regional level and identify improvement opportunities;
- Conduct benchmarks and surveys, analyze and act on results;
- Collect and aggregate service cost and consumption data from various sources;
- Define service pricing and allocation keys for billing (IT Fee) in alignment with Group Finance and Controlling;
- Identify and create coaching opportunity, required change, new demand as well as new knowledge articles;
- Review and update Group IT processes, maintain process documentation and related knowledge base.
What is required from you?
- Degree in Computer Science, or a related field;
- Deep understanding of IT Service Management best practices, ideally with ITIL certification;
- Proficiency in financial management and IT service management software, preferably Microsoft Dynamics D365, Microsoft Power BI and ServiceNow.
- Strong analytical and problem-solving skills, with the ability to interpret complex financial data;
- Excellent communication and interpersonal skills;
- Proven track record of driving process improvements and implementing best practices.
- Fluency in English (both written and spoken).
Sounds like you? Send us your CV and let’s talk!
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