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Customer Service Coordinator – Manchester - PAYE

Customer Service Coordinator – Manchester - PAYE (LRCSC) Manchester, England

Salary: GBP20000 - GBP22000 per annum + PAYE
Customer Service Coordinator – Manchester - PAYE

My Manchester based client is looking for an accomplished Customer Service Coordinator to support the Customer service onsite team. This is a 12 month FTC/PAYE role. 3 days onsite and 2 days remote working. Hours will be Mon - Thurs - 8:30am - 5pm, Friday 8:30am - 4pm. This role is responsible for all aspects of input to invoice, sales and aftersales support and ensuring target is achieved across multiple inputs including telesales, website sales and managed accounts. This role is responsible for effective telephone diagnostics and spare parts ordering. This role includes both customer service, aftersales and call centre work. Inbound and outbound call handling in line with KPI’s. Possibility of the role extending further or becoming permanent for the right person.
• Management of all enquiries and queries both internal and external (email, website, telephone)
• Order entry management across different customer bases and order streams – Website, Telephone/Managed Accounts, Wholesalers etc. Booking in of deliveries and service calls as per script and processes
• Telephone diagnostics to avoid unnecessary service calls
• Daily management of third party service engineers to ensure compliance with SLA’s
• Warranty change out management from input to invoice
• Spare Parts order management as per sales and service process. Service call invoice management
• Daily management of third party logistics providers to ensure compliance with SLA’s
• Continuous improvement across all areas of customer service and the wider team
• Maintain strong relationships with the Field Teams
• Maintain detailed knowledge of the products , services and price levels.
• Liaise with suppliers to organise inbound deliveries into third part logistics providers

• Experience of working in a service/call centre environment and inbound/outbound call handling
• Excellent telephone manner
• Previous customer service background
• Be able to commit to 3 days onsite work
• Call logging
• Good communication skills both verbal and written
• Good organisational skills
• Ability to work independently and also as part of a team
• IT proficient and ability to adapt to new systems and processes
• Knowledge of supply chain, retail, beneficial
• Good general IT skills: MS office, Word/Excel

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