Helpdesk/Service Desk Analyst – Chester (LRHSDA) Chester, England
| Salary: | GBP20 - GBP26 per hour + inside IR35 |
Helpdesk/Service Desk Analyst –Chester
Prestigious Chester based client requires an accomplished Helpdesk/Service Desk Analyst to support the user base. The Service Desk supports employees via web channels, telephone and chat and also self service options. This role is inside IR35 and will pay £26 per hour via umbrella. Fluency in English required as well as fluency in either French, German or Italian
· Assist users who contact the Service Desk via Web Channel, Phone and Chat
· Troubleshoot the user’ issues and resolve where possible
· Appropriately log and document incidents using ServiceNOW
· Complete all related administrative duties
· Adhere to all Standard Operating Procedures and Processes
Essential
· Previous experience of working in a Service Centre environment
· Delivery of helpdesk/service desk support
· Working with and troubleshooting M365 and MS TEAMS
· Previous experience in a customer facing role
· Previous experience of working with ServiceNOW or any other incident logging system
· Good attention to detail
· Solid communication skills. Fluency in English and either French, German or Italian
Click apply now to be considered for the Helpdesk/Service Desk Analyst – Chester role
Prestigious Chester based client requires an accomplished Helpdesk/Service Desk Analyst to support the user base. The Service Desk supports employees via web channels, telephone and chat and also self service options. This role is inside IR35 and will pay £26 per hour via umbrella. Fluency in English required as well as fluency in either French, German or Italian
· Assist users who contact the Service Desk via Web Channel, Phone and Chat
· Troubleshoot the user’ issues and resolve where possible
· Appropriately log and document incidents using ServiceNOW
· Complete all related administrative duties
· Adhere to all Standard Operating Procedures and Processes
Essential
· Previous experience of working in a Service Centre environment
· Delivery of helpdesk/service desk support
· Working with and troubleshooting M365 and MS TEAMS
· Previous experience in a customer facing role
· Previous experience of working with ServiceNOW or any other incident logging system
· Good attention to detail
· Solid communication skills. Fluency in English and either French, German or Italian
Click apply now to be considered for the Helpdesk/Service Desk Analyst – Chester role