Customer Service Agent - Dubrovnik Airport (DBV) (11682BR) Dubrovnik-Neretva, Croatia
Key responsibilities include:
- Welcoming our customers at the airport, providing excellent levels of customer service and helping with any queries
- Supporting our third-party service partners to ensure the check-in process is performed correctly and to our company standards
- Effective co-ordination of both the landside and airside operations
- Undertaking quality checks and ensuring safe practices are carried out at all times
- Safety reporting, ensuring all incidents are recorded and investigated
- Working with our third-party partners and Jet2.com and Jet2holidays colleagues, to drive a ‘One Team’ ethos in all areas
- There may be the requirement to travel, to support other Airports, at busy times
This is a hands-on role, interacting with our customers and working as an ambassador for our brand values. As we are always on hand to help our customers, rostered shift basis and requires flexibility to support our flying programme.