Customer Service Agent - Dubrovnik Airport (DBV) (11682BR) Dubrovnik-Neretva, Croatia
Reporting to the Duty Manager, our Customer Service Agents play a key role in ensuring all Jet2.com & Jet2holidays customers consistently receive first class levels of Customer Service at the Airport.
Key responsibilities include:
- Welcoming our customers at the airport, providing excellent levels of customer service and helping with any queries
- Supporting our third-party service partners to ensure the check-in process is performed correctly and to our company standards
- Effective co-ordination of both the landside and airside operations
- Undertaking quality checks and ensuring safe practices are carried out at all times
- Safety reporting, ensuring all incidents are recorded and investigated
- Working with our third-party partners and Jet2.com and Jet2holidays colleagues, to drive a ‘One Team’ ethos in all areas
- There may be the requirement to travel, to support other Airports, at busy times