Customer Service Administrator

Type: (Temp-to-Perm)

Location: Folkestone (office-based)

Hours: Monday to Friday, 08:30–17:00 (40 hours per week)

Pay: £13.13 per hour

Looking for a steady, full-time role where you can put your customer service skills to use every day? We’re recruiting for a Customer Service Administrator to join a busy, friendly team in Folkestone on a temp-to-perm basis.

This is a great opportunity for someone who enjoys problem-solving, building customer relationships, and taking ownership of enquiries through to resolution.

Main purpose of the role

To deal with customer queries, process orders, and troubleshoot deliveries.

Key responsibilities

• Answer product and service questions via telephone and email in a timely manner.
• Open and maintain customer accounts, ensuring information is accurate and complete.
• Process B2C and B2B customer orders efficiently and accurately.
• Increase customer purchases by recommending further products where appropriate.
• Manage customer complaints by providing appropriate solutions and follow-up.
• Process payments in line with company procedures.
• Manage B2C and B2B customer returns and process credits as required.
• Book deliveries with customers and couriers to meet agreed timescales.
• Troubleshoot technical issues and escalate where necessary.
• Ensure the customer database is kept up to date at all times.
• Take ownership of customer enquiries and resolve them to a high standard.
• Work towards set KPIs and contribute to team performance.

Essential requirements

• Minimum 2 years’ experience dealing with the general public via telephone and email
• Confident communicator with strong customer focus and attention to detail
• Good IT skills and accurate data entry
• Ability to work to targets/KPIs and manage multiple enquiries at once

Desirable (but not essential)

• Experience in both B2B and B2C order processing
• Experience using CRM/customer databases
• Experience booking deliveries with couriers

Interested? Apply now

HRGO Recruitment is acting as an Employment Business in relation to this vacancy.

All applicants will be assessed solely on their suitability for the role, without regard to age, gender, disability, ethnicity, religion, belief, or sexual orientation.

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