We have a fantastic opportunity for a German Speaking Credit & Collections specialist to join a global, multi million pound Business Services Organisation based in Bracknell.  This is an exciting opportunity to be part of a nationally recognised brand, offering superb career progression and a range of benefits.

As the Credit & Collections Specialist your responsibilities will include:

Responsibilities:

• Collection of outstanding debt from across EMEA customer base.
• Liaise with all necessary stakeholders (internal and external) to ensure customer accounts are fully reconciled.
• Perform account reconciliations and advise on credit and payment allocations.
• Responsible for management of query resolution.
• Reconcile disputes promptly with SLA and professionally across EMEA.
• Assess the risks and work in a safe manner at all times, robustly implementing health and safety rules, instructions and systems and refuse to undertake work compromises your safety or health.
• Report in timely manner all incidents including near miss and safety observations (NMSO) accidents and injuries and raise health and safety concerns with your line manager.

Skills and Experience:

• Fluency in written & oral German and English
• Experience within Collections/Accounts Receivable
• Experience of chasing debtors across Germany and Austria Regions
• Strong Knowledge of Microsoft packages, excel, word etc.
• Excellent interpersonal skills
• Excellent customer service skills across multiple locations
• Industry or shared service experience
• Accurate data entry skills

 Desirable:

• Fluency in a number of European languages.
• Experience of working with foreign currencies would be beneficial
• Ideally part qualified or studying towards an CICM or accounting qualification
• Experience with ERP systems, JD Edwards experience a plus.
• Ability to work on own initiative or as part of the team.
• Ability to work and deliver collaboratively a complex global matrix.

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