Customer Contact Advisor

Full-time

Monday to Friday

£13.00 per hour

About the role

Our client is seeking a proactive Customer Contact Adviser to manage and support a portfolio of customer accounts and driver routes for the division. You will be responsible for delivering excellent customer service, retaining and developing accounts, and working closely with our drivers and operations team to ensure smooth, accurate deliveries.

Key Responsibilities

• Build and maintain strong relationships with allocated customer accounts
• Make outbound and inbound calls to customers, processing orders, exchanges and sanitisation
• Accurately input and update all orders on system and ensure they are allocated to the correct delivery routes
• Carry out daily route calls to customers, amending deliveries as required
• Take ownership of customer queries, resolving them within agreed timescales
• Work closely with drivers to maintain accurate route and customer data
• Complete all administration tasks accurately and on time in line with procedures
• Collaborate with colleagues across the business to maintain excellent working relationships
• Ensure adherence to all Health & Safety requirements
• Undertake any additional reasonable tasks as required by the company

About You

• Able to work on own initiative as well as part of a team
• Strong sense of ownership for customer queries and accounts
• Excellent telephone manner and communication skills
• Strong planning and organising skills
• High attention to detail and accuracy
• Resilient, with excellent customer service skills and able to cope well under pressure

Knowledge & Experience

• Previous customer service experience (contact centre or similar environment advantageous)
• Good understanding of routes and geographical areas (or ability to learn quickly)

What you’ll get

• Opportunity to build long-term relationships with a core customer base
• A collaborative, supportive team environment
• Training on systems, products and routes
• Clear expectations and performance measures, with support from your management team

If you’re customer-focused, organised and confident on the phone, and you enjoy working in a fast-paced environment where no two days are the same, we’d like to hear from you.