People & Performance Manager – Non-fee Earning– Bristol
Location: Bristol (Hybrid 2 days a week in Bristol office)
Type of Role: Permanent, Full-time
Salary: £60,000 to £70,000 (DOE)

A new opportunity has arisen for a Senior Associate – People & Performance, a leadership focused role centred on team management, development and performance. This position is ideal for an experienced people manager seeking a strategic role focused on coaching, performance management and operational delivery rather than technical legal work.

The Role
You’ll be responsible for leading, motivating and developing a team to ensure exceptional service delivery and efficient caseload management. Working closely with the Senior Associate – Technical, you will:

• Lead, support and inspire your team to meet objectives and deliver outstanding customer service
• Manage recruitment, development, performance, conduct and absence in line with internal procedures and regulatory requirements
• Build open, honest and supportive relationships to identify development needs and retain talent
• Play an active role in the management team, contributing to a positive, high energy culture
• Deliver and support change activities, ensuring your team is confident and engaged
• Share knowledge and best practice across the wider management group
• Work closely with senior leaders to meet SLA, KPI, financial and performance targets
• Utilise Management Information to drive efficiency, throughput and departmental objectives
• Ensure cases are managed cost effectively with strong oversight of financial performance

Candidate Requirements
This role is suited to an experienced people manager with:

• Proven experience managing junior employees and addressing under performance
• A strong customer focused approach, ideally with experience supporting insurer or commercial clients
• Experience in a similar leadership or performance focused role
• Ability to act independently while knowing when to escalate or seek support
• Experience working in a regulated environment (desirable)
• Strong capability in using and developing Management Information to manage performance
• Sound commercial judgement and ability to identify risks and propose mitigation
• Excellent organisational skills and ability to manage multiple commitments under pressure
• Natural leadership qualities with the ability to motivate, influence and inspire

About the Organisation
The business provides accessible, high quality legal solutions and supports customers across a wide range of areas including personal injury litigation, dispute management, employment, business and commercial matters. You’ll join a forward thinking organisation offering:

• Genuine career development opportunities
• Support for Training Contracts and alternative qualification routes (SQE/CILEX)
• A high energy, inclusive and collaborative culture
• Opportunities to progress in ways traditional law firms cannot

Benefits
The organisation offers a generous reward and benefits package, including:

• Competitive salary
• Professional development and progression opportunities
• Comprehensive wellbeing initiatives
• Modern, flexible working culture
• Supportive, inclusive working environment

How to Apply

If this opportunity sounds of interest or you’d like a confidential conversation about your next career move, please contact:

Email: oliviareed@chadwicknott.co.uk
Phone: 0117 917 1515 / 07711 799761

The organisation is an equal opportunities employer and welcomes applications from all qualified candidates. Adjustments to the recruitment process can be made to support individual needs.