Customer Service Officer

Bristol

£28,000 - £30,000

Monday-Friday Days Early Finish Friday

Benefits:-

• 25 Days Holiday + Banks

Our client is a leading industrial manufacturing company, with a reputation for product quality which is second to none and industry leading standards. They are looking for a charismatic, driven and hands-on Customer Service Officer to liaise with customers and provide and process information in response to enquiries, concerns and requests about products and services in a timely manner.

Role & Responsibilities:

• Manage key customer accounts, ensuring satisfaction, timely communication, and order accuracy.
• Act as the primary liaison between customers and internal teams (production, purchasing, quality, and finance).
• Monitor and report on order status, performance against budget, and customer trends.
• Ensure all orders meet ISO 9001 standards and company contract review procedures.
• Handle daily tasks including stock level monitoring, sales reporting, and enforcing minimum order quantities.
• Lead and document customer visits, ensuring clear follow-up and action plans.
• Maintain office professionalism, including response times, order handling standards, and customer service.
• Provide regular performance updates to the Operations Director, including KPIs and variance reporting.
• Support proactive sales efforts through outbound calls, lead follow-up, and stock sale targeting.

Knowledge, Skills & Experience:

• Proven experience managing multiple customer accounts with attention to service quality and accuracy.
• Strong coordination with cross-functional departments to fulfill customer requirements and resolve issues.
• Knowledge and application of ISO 9001 quality procedures in sales operations.
• Skilled in reporting key metrics such as order performance (OTIF), sales variances, and customer activity.
• Ability to enforce operational standards including order thresholds, carriage control, and stock initiatives.
• Demonstrated ability to support and maintain structured office environments, ensuring policy compliance and effective team operations.