Technical Support Engineer - Night Shift (7pm-7am, 4nights on) (OKN-NSS) Milnrow, Rochdale, England

Salary: GBP18000 - GBP20000 per annum + Bens

One of the UK's leading brand is looking to expand their Technical Support team, responsble for providing 1st and 2nd line technical support to a diverse 1000+ user base.

You will be provide technical support, including detection, recording, analysis and the resolution of incidents
received via phone, email, intranet and walk-up as well as respond and resolving support enquiries directly from clients, and help them resolve hardware and / or software problems.

++ You will be required to work night shift rota - 7pm -7am - 4 nights on, 4 nights off ++  

Essential

  • Incident diagnosis and Problem solving skills within an IT environment.
  • Excellent interpersonal, communication and negotiation skills, both verbal and written.
  • Ability to plan, coordinate and prioritise different activities.
  • Ability to liaise with, and relate to, a broad spectrum of individuals.
  • Strong customer service ethos with a can do mentality.
  • Good working knowledge of Microsoft Windows (v7 & v8) & Office packages (2007, 2010, 2013 & 365).
  • Good network knowledge (WAN / LAN).
  • Good understanding of PC hardware set-up, configuration and maintenance.
  • Comfortable in playing a key role within a team environment.
  • A flexible approach to the provision of support services to a dynamic, growing business.
  • A strong desire to learn new skills.

Preferable

  • Understanding of software tools such as Microsoft Project and Visio.
  • Understanding of MAC OSX & iOS (including MDM).
  • Understanding of Oracle products relevant to the retail industry.
  • Understanding the business drivers (e.g. tangible, intangible benefits).

 

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