Reports Clerk (BBBH67941) Jersey Village, Texas
|Salary:||USD13.5 - USD15 per hour|
Our client is a Houston-based supplier of safety and industrial products that seeks a Reports Clerk for a temporary to hire opportunity. Hours are M-F 8am to 5pm, pay is $13.50-$15/hr.
Reports Clerk position supports the strategic business objective by maintaining Points Program sites for over 130 customer accounts.
Manipulate heavy amounts of data in Excel in correlation with the Points Programs.
Maintain the Outlook email inbox and respond to multiple requests daily from over 130 clients and their employees..
Assists customers and their employees with password resets and points website navigation.
Work with sales team on each customer’s account set up as well as be familiar with all customers using the points program, over 130 companies.
Communicate with customer service team when new account is set up to.
Place online orders for customers when customers call in.
Responsible for entering point orders into system with extreme accuracy, both manual and online orders.
Checks order status for customers as well as give an estimated time of completion on orders placed.
Provides the customer service team guidance with questions on employee points programs.
Assists the Lead Customer Service Representative and the Customer Service Support Representative where needed such as proofing or entering orders.
Professional verbal and written communication skills, with the ability to clearly articulate thoughts and ideas.
Organizational skills with the ability to handle multiple tasks and/or projects at one time.
Time management skills with the ability to prioritize and schedule daily activities for the most efficient use of time.
Problem solving skills with the ability to look for root causes and implementable, workable solutions
Interpersonal skills with the ability to work in a fast-paced environment and participate as an independent contributor with little supervision or as an active team member depending on the situation and needs.
Able to manage tremendous amounts of data quickly with accuracy.
Ability to multi-task while under pressure.
Maintain a high level of professionalism to a wide range to customers.
High School diploma or equivalent
Minimum of 3 years of experience working directly with customers as well as heavy data entry.
Proficient in Microsoft Office Suite with intermediate Excel experience as position requires data manipulation.
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2018 Best of Staffing® Client Satisfaction
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Best of Staffing® Client Satisfaction Award 2016
Best of Staffing® Talent Satisfaction Award 2016 Best of Staffing®