General Manager - Pet Hotel (JN -032025-391036) Chicago, Illinois
| Salary: | USD75000 - USD92000 per year |
Ultimate Staffing is seeking a dynamic Operations Manager to oversee daily operations, drive business growth, and foster a culture of exceptional customer service and pet care for our Chicago, IL client (Lincoln Park). This leadership role is ideal for a proactive and strategic thinker with strong management experience and a passion for animal care. This is a direct hire role, 100% onsite. We’re looking for passionate animal lovers!
If you’ve worked in pet care services, veterinary clinics, pet grooming, animal rescue or shelter this could be the career for you!
Salary Range $75,000-92,000 - based off experience
Key Competencies
Communication: Clearly and effectively conveys information to various audiences.
Conflict Resolution: Anticipates and manages disputes constructively to maintain a positive work environment.
Performance Management: Sets clear expectations, monitors progress, and provides timely feedback to support team success.
Financial Acumen: Understands budgeting, expense management, and cost-effective decision-making.
Change Management: Embraces innovation, leads organizational changes, and supports team adaptability.
Vision & Leadership: Develops long-term goals and fosters a shared vision for operational success.
Safety & Care: Ensures a safe environment for pets, guests, and employees while proactively mitigating risks.
Key Responsibilities
Operational Leadership: Oversee daily operations to align with growth and profitability goals.
Team Management: Recruit, train, and lead a team of 35+ employees, ensuring high performance and engagement.
Financial Oversight: Manage labor costs and expenses to meet profit and loss (P&L) objectives.
Customer Experience: Address client concerns promptly, ensuring exceptional service and satisfaction.
Training & Development: Educate staff on customer service, safety protocols, and operational processes.
Compliance & Policies: Enforce company policies and maintain adherence to safety and care regulations.
Facilities & Maintenance: Ensure cleanliness, manage maintenance requests, and oversee inventory.
Crisis Management: Effectively handle emergency situations in both front and back-of-house operations.
Qualifications
Experience: Minimum 2 years of managerial or leadership experience, preferably in hospitality, pet care, or service industries.
Leadership Skills: Proven ability to manage and motivate a large team.
Financial Understanding: Comfortable reading and managing financial reports.
Adaptability: Must have flexible availability to meet operational needs.
Pet Care Knowledge: Experience working with animals is a plus.
Previous leadership experience in a similar role is highly desirable.
Physical Requirements
Ability to lift up to 50 lbs.
Standing, bending, and reaching for extended periods.
Comfortable working around dogs and cats for long durations.
If you're a motivated leader with a passion for customer service, team development, and pet care, we'd love to hear from you! Apply today and be part of a team dedicated to providing an exceptional experience for pets and their owners.
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