Pre Sales (VN8502) Lisbon, Portugal
DUTIES & RESPONSIBILITIES
Sales:
• Generate and provide customer quotations (verbally and in writing) as requested by the sales staff and business partners
• Support the efficient promotion of differentiating Westcon Group value propositions through sales engagement and partner training
• Provide presentation and demonstrations for end users on behalf of our business partners
• Establish strong, productive vendor relations
• In coordination with sales staff, proactively work within resellers to position product line and ensure comprehension of portfolio
• Build visibility with vendors and customers to create a competitive distribution advantage for Westcon products
• Work with full marketing team, vendor and sales to develop compelling programs and initiatives
• Maintain competitive awareness of other vendor products and other distribution activity
• Provide internal updates on a regular basis
• Represent vendor’s product effectively and accurately
• Present vendor marketing programs and objectives to sales force.
Customer Support:
• Point of contact for customer inquiries regarding solution designs
• Acceptance and resolution of queries received via the CRM ticketing system
• Answering of telephone queries from the pre sales help lines
• Liaise with and support all other internal teams
• Provide monthly report on tracking business levels, product trends, promotions and top customer profile
• Identify ways to build margin by means of bundling and developing new propositions
• Assist where necessary with inventory and special orders
• Assist with customer events as necessary.
Sales Support:
• Support sales team with product positioning
• Work with sales team to understand product trends
• Ensure customer operations have the necessary product and promotional information
• Develop product presentations for the sales force
• Work with product management to train Sales staff and Customers on specific vendors products.
Administrative/Self Development:
• Attend monthly sales meetings
• Maintain regular contact with targeted customers
• Present sales management with relevant reports and analysis
• Provide monthly reports
• Track competitive issues and log of pricing issues, corrections, and results
• Maintain and develop own knowledge of Westcon Group services portfolio through vendor and third party partners taken to market via the reseller channel
• Provide input to training materials where necessary
• Maintain appropriate vendor certifications to maintain accreditation in line with vendor programmes
• Maintain knowledge of vendors pricing and channel support tools.