FD Agent (356857) Miami Beach, Florida

Salary: USD11 - USD12 per hour

As Front Desk Agent you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience.
A Front Office Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: with daily Front Office operations

  • Provide prompt service and actively seek opportunities to drive Guest satisfaction
  • Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
  • Manage, resolve or escalate any and all Guest complaints quickly
  • Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
  • Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
  • Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
  • Attend all Front Office meetings
  • Act in accordance with fire, health and safety regulations and follow the correct procedures when required
  • Serve your role and Team in an environmentally-conscience manner


Job Type: Full-time
Experience:

  • Hotel Front Desk: 2 years (Experienced)


Work Location:

  • One location


Benefits:

  • Health insurance
  • Vision insurance
  • Retirement plan
  • Paid time off
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