Join MEGT as a First Nations Everyday Banking Service Advisor Trainee with NAB

Join NAB’s Personal Banking team in their Melbourne CBD office as a First Nations Service Advisor, supporting customers over the phone while completing a 12-month Business Traineeship with MEGT.

What You’ll Do?

As a First Nations Business Trainee, your duties will include (but are not limited to):

• Deliver exceptional customer service
• Carry out routine procedural, clerical, administrative, or operational tasks in a customer service-focused environment
• Provide technical advice and support to a team
• Build Rapport and credibility with customers, Clearly articulate digital options available for customers, resolving initial enquiries and directing matters to internal stakeholders if required
• Deliver exceptional customer service to meet the credit and debit card servicing needs of new and existing personal customers​
• Educate customers on NAB’s comprehensive and diverse range of offerings including self-serve options

What We're Looking For?

• Must be customer service focused with high computer literacy and strong customer service skills; typing speed 40–60 wpm desirable
• Strong communication skills and a professional phone manner
• High attention to detail, ability to multitask, and strong problem-solving skills
• A team player who takes initiative, is enthusiastic, reliable, and punctual
• Previous customer service, admin/reception, or data entry experience (highly regarded)
• Identify as Aboriginal and/or Torres Strait Islander (essential) and ability to pass a National Police Check

What’s in it for You?

• A full-time, paid traineeship with hands-on experience and learning
• Ongoing coaching, mentoring and access to NAB’s professional development resources
• A pathway into a long-term career within the business and finance sector, with opportunities to move into roles such as Business Associate, Relationship Associate, or even Business Banker
• Access to NAB’s online learning portal and voluntary upskilling opportunities
• A nationally recognised Certificate III in Business qualification

About NAB
National Australia Bank (NAB) is one of Australia’s largest financial institutions, helping customers with personal, business and corporate banking needs. NAB is committed to delivering exceptional customer service, supporting local communities, and creating meaningful career pathways. As part of this traineeship, you’ll be joining a business that values learning, growth,

This is an Aboriginal and Torres Strait Islander Identified role. This is a program to improve the under-representation of Aboriginal and Torres Strait Islander people in this industry and is an equal opportunity measure under section 105 of the Anti-Discrimination Act 1991. Only applications from Aboriginal people and/or Torres Strait Islander people will be considered for this role.


Ready to launch your business/finance career?
Click "Apply Now" or visit https://www.megt.com.au/jobs

At MEGT, we enable people to start their careers through Apprenticeships and Traineeships and support large and small businesses to recruit, train and grow careers. Our purpose is to provide life changing, lifelong learning and employment solutions for all. We invite you to be part of our story. Consent as an applicant to receive any marketing information related to other MEGT employment and education services offerings.

MEGT is committed to being a Child Safe Organisation and an Equal Opportunity Employer. We have zero tolerance of racism, discrimination, harm, or abuse. We have a culture that values safety, diversity, and inclusion and encourage all qualified applicants, including minorities, genders, protected veterans, Aboriginal and Torres Strait Islander peoples and individuals with disabilities are encouraged to apply.