Customer Service Administrator

Location: Maidstone, Kent (ME20)

Pay: £13.55 per hour

Hours: Monday to Friday, 16:15 – 19:45

Contract: Temporary

We’re recruiting a reliable Part-Time Customer Service Administrator to join a busy distribution centre in Maidstone (ME20). This role is working in a busy distribution centre as the first point of contact to internal and external customers, in person and by phone.

Customer Service Administrator Hours & Pay:

• Monday to Friday
• 16:15 - 19:45
• £13.55 per hour

Customer Service Administrator Responsibilities:

• First point of contact at the Service Centre, delivering excellent face-to-face and phone customer service.
• Handling reception visitors, calls and frontline queries to company standards
• Completing day-to-day admin/operational tasks, including resolving problems and arranging redistribution.
• Work to KPIs, manage a changing workload under time pressure, and support continuous improvement.
• Ensure compliance with H&S, security, and customs/import/export procedures; escalates any security concerns.

Customer Service Administrator Requirements:

• GCSEs (Maths & English)
• Strong communication skills
• Confident IT skills, able to use multiple systems
• Ops/admin or express logistics experience (2–3 years ideal)
• Knowledge of Dangerous Goods (preferred)
• Willing to follow H&S, security and customs procedures

To be considered for this role as a Customer Service Administrator, please apply now!