Senior Customer Service Representative

Hemel Hempstead (Hybrid)

Contract: Temporary (12 months)

We’re recruiting a Senior Customer Service Representative to join a busy customer support team based in Hemel Hempstead. You’ll be a key point of contact for customers, managing queries end-to-end, processing orders and quotations, and working with internal teams to ensure a smooth order-to-delivery process.

Senior Customer Service Representative Shift:

Monday to Friday

08:00 – 17:00 (flexible hours)

Senior Customer Service Representative Pay Rate:

£14.95 per hour

Senior Customer Service Representative Responsibilities:

• Handling customer enquiries by phone/email and providing clear, timely updates
• Processing sales orders accurately using ERP/CRM systems
• Creating and managing quotations
• Tracking orders/shipments and resolving delivery or order issues
• Maintaining accurate customer and order data (high-volume data entry)
• Liaising with internal teams to resolve issues and prevent delays
• Proactively following up to ensure customer satisfaction
• Supporting continuous improvement and team support/cross-training activities

Senior Customer Service Representative Requirements:

• High School diploma (or equivalent)
• Minimum 1 year customer service experience (SSC/multinational environment preferred)
• Strong written and verbal communication skills in English (additional European language is a plus)
• SAP (C11) experience required
• ERP experience (Oracle/SAP) and CRM/customer service software experience required
• Proficient in Microsoft Office
• Excellent attention to detail and accuracy
• Confident managing multiple priorities and deadlines
• Strong problem-solving skills and a calm, professional approach with customers
• Able to work independently and use initiative

To be considered for this Senior Customer Service Representative role, please apply now!