Customer Service Specialist

Remote (Horsham)

Contract: Temporary – 3 months

Pay: £15.86 per hour (salary equivalent £31,932 per annum)

Hours: 38.75 per week | Monday – Friday | 07:30–16:00

We’re looking for a detail-driven Customer Service Specialist  to support the Customer Service Admin Team and the Supply Chain Support Team. You’ll play a key role in ensuring accurate, on-time invoicing, maintaining data in core systems, and supporting project teams with commercial and freight-related queries.

Customer Service Specialist Responsibilities:

• Prepare, verify and collate invoicing documentation and submit to Finance for processing
• Raise and manage TBIs (prepayments, products and freight) with the correct supporting evidence; act as the main point of contact for Finance on TBIs and client invoices
• Ensure invoices are 100% accurate, aligned to customer/contract requirements, and issued within the same fiscal period
• Maintain accurate finance and project data in Salesforce (SFDC), including updating delivery schedule dates ahead of month/quarter/year-end; resolve missing or conflicting information with owners
• Support month-end activity with Finance, including customer/supplier accruals
• Maintain KPI tracking sheets/data and contribute to reporting where needed
• Provide redacted records for internal/external audits and follow all relevant SOPs and compliance requirements
• Support Project Managers with quotes and operational queries (routing, VAT rules, freight estimates, insurance, FX rates, import/export and Incoterms)

Customer Service Specialist Requirements:

• Degree in Business, Finance, Supply Chain, Logistics (or equivalent education with strong commercial content)
• 2–5 years’ experience in supply chain or finance (pharma environment preferred)
• Strong multitasking ability with excellent attention to detail
• Confident communication, coordination and negotiation skills
• Strong written and verbal English
• Solid MS Office skills; ERP experience beneficial

To be considered for this role of Customer Service Specialist, apply now.