•  Inner City Location
• $120K-$130K+ Super (Depending on background and Experience)
• Laptop & Mobile Phone Provided

An exciting opportunity has become available for an experienced Quality Services Manager to join a growing and values-driven NDIS provider. This is a highly visible, hands-on role where you'll work closely with operational leaders to ensure the organisation consistently delivers high-quality, compliant and person-centred services.

You'll play a pivotal role in driving continuous improvement, managing quality and compliance, supporting frontline teams, and ensuring services meet the requirements of the NDIS Practice Standards and Quality & Safeguards Commission.

Key Responsibilities:

• Lead the organisation's quality, risk and compliance function.
• Ensure compliance with the NDIS Practice Standards and all relevant legislation.
• Manage accreditation activities, internal and external audits, and regulatory requirements.
• Develop, review and implement policies, procedures and quality frameworks.
• Oversee incident management, complaints, investigations and organisational risk registers.
• Analyse quality and compliance data to identify trends and implement continuous improvement initiatives.
• Support Coordinators to ensure best practice, compliance and high-quality participant outcomes.
• Review Behaviour Support Plans (BSPs) and ensure compliance with restrictive practice requirements.
• Build trusted relationships with participants, families, support workers and key stakeholders.
• Ensure all documentation, reporting and records are accurate, compliant and up to date.

To be successful in this role, you'll bring:

• Demonstrated experience in a Quality, Compliance, Practice Leadership or Business Improvement role within the NDIS sector.
• Strong working knowledge of the NDIS Practice Standards, NDIS Quality & Safeguards Commission requirements and accreditation processes.
• Sound understanding of Behaviour Support Plans and restrictive practice legislation.
• Experience managing incidents, complaints and continuous improvement initiatives.
• Excellent analytical, investigation and problem-solving skills.
• A collaborative, hands-on approach with the ability to build rapport with participants, families, support workers and operational leaders.
• Exceptional organisational skills with a strong focus on documentation, compliance and attention to detail.

What's on Offer

• Up to $130,000 + Super + laptop and mobile phone
• Travel to operational sites and work closely with frontline teams.
• A collaborative, supportive environment where quality and participant outcomes are at the heart of everything.
• The chance to make a genuine impact within a growing and highly respected NDIS organisation.

If you're passionate about quality, compliance and improving outcomes for people living with disability, we'd love to hear from you.