Customer Service Representative (38263) North Sydney, Sydney, Australia

Salary: AUD65000 - AUD70000 per annum + Super + Benefits


  • Global reputable pharmaceutical company
  • Permanent role
  • Flexible hybrid working environment
  • Supportive team, ongoing training, and development
  • $70,000 + super + benefits
  • North Sydney Location

About the company

Forward thinking global healthcare company specialising in unique and market leading products located in North Sydney 2060. A company driven to progress and continuously strive for success whilst maintaining commitment to their customers and ensuring a positive patient outcome.

About the opportunity

Join a welcoming and professional customer service team. Reporting to a highly supportive manager you will utilise your passion for customer service, high attention to detail, ability to problem solve and build relationships with customers. Ability to problem solve and work cohesively with stakeholders and sales representatives. Be genuinely committed to patient and customer satisfaction and you will grow and advance your career.


  • Be the first point of contact for the Customers and sales teams
  • Process incoming orders, returns and credits through SAP
  • Respond to calls from customers and health care professionals and assist with queries
  • Utilise various communication methods in a timely manner- telephone & email
  • Maintain and build relationships with customers
  • Compliant resolution and escalation
  • Track orders liaising with third party stakeholders

Skills and Experience

  • Experience working in CRM systems e.g. SAP
  • Previous experience in a high pressure, fast-paced environment
  • Excellent problem-solving skills and quick thinking
  • High level communicator both written and verbal
  • Strong attention to detail and multi-tasking ability


A company with a global presence with a warm and close-knit supportive team environment. It is an exciting period of growth, with an equally exciting focus on people and culture and innovation

How to Apply

Your application will be reviewed by Jane Nichols. Feel free to call JaneĀ on 02 8877 8714 for a confidential discussion.

About us

Healthcare Professionals Group. Recruiting all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit