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Operations Manager

At ESS our motto is, “Every day counts!” We take opportunities every day to grow and better our company as well as our employees.

OVERVIEW: We are a leading provider of full-service staffing and management programs for the K-12 educational market. We are currently seeking an Operations Manager to serve as the primary representative of ESS within the School District of Philadelphia. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage the full applicant lifecycle, including interviewing, hiring, supervising assigned district staff, coordinating trainings/orientations, and moving candidates efficiently through each onboarding stage.
• Oversee all federal and state credentialing, clearances, and employment eligibility requirements; ensure accurate and timely completion of new‑hire paperwork and compliance with employment laws.
• Enter and maintain accurate information in internal systems for payroll and credentialing; complete required weekly, monthly, and quarterly documentation; and track hiring, turnover, retention, and staffing statistics.
• Provide strong administrative assistance to regional recruiters, management teams, and school partners while working collaboratively to maintain positive and effective working relationships.
• Manage extensive internal and external communications and deliver high‑quality, responsive customer service through timely email, phone, and in‑person interactions.
• Establish and meet ambitious hiring goals aligned with organizational objectives; evaluate recruitment strategy effectiveness; and support ongoing improvements directed by leadership.
• Other duties as assigned by Regional Manager

QUALIFICATIONS & EXPERIENCE:

• Minimum of two years experience in management or a leadership role.
• Advanced Excel skills.
• Excellent interpersonal skills, communication skills, and problem-solving skills.
• Familiarity with management reports.
• Ability to thrive in a fast-paced environment and remain calm under pressure.
• Maintain high ethical standards, integrity, and confidentiality.

ESS ADVANTAGES:

• Health insurance (medical, dental, vision, STD/LTD)
• 401(k)
• PTO (vacation, personal, sick)
• Nine paid holidays
• Mileage reimbursement

PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and/or move up to 25 pounds.
• While performing the duties of this job, the employee regularly stands, walks, sits, uses hands to finger, handle, or feel, reaches with hands and arms, talk or hear.

VISION REQUIREMENTS - Close vision (clear vision at 20 inches or less) to work on the computer.

WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This position works in an environment with moderate noise level. (Examples: business office with computers and printers, light traffic.)

Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons, with or without notice.  The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.