Employment Placement Representative (Incentive-Based, Outbound Contact)

At ESS our motto is, “Every day counts!” We take opportunities every day to grow and better our company as well as our employees.

OVERVIEW: We are a leading provider of full-service staffing and management programs for the K-12 educational market. We are currently seeking an Employment Placement Representative to work in our Cherry Hill, NJ office and support our Northeast teams The successful candidate will be responsible for providing exceptional service to our substitute employees and applicants while fulfilling substitute teacher assignments.

SCHEDULE:

• Working Hours: 2 shifts available
• M-F 6am to 3pm and 11am – 8pm
• Work Location: In-office.

POSITION SUMMARY

We are seeking motivated and results-driven Representatives to join our dynamic employment placement team. In this role, you will engage job seekers via outbound calls, emails and texts to connect them with substitute job opportunities, schedule assignments, and support them through the placement process. You’ll work in a fast-paced environment where your success is rewarded through competitive incentives and commission-based pay for every successful job placement.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct high-volume outbound communication to substitute staff on available assignments.
• Qualify staff for current assignment openings based on certification, and job readiness.
• Explain assignment opportunities clearly, including pay rates, schedules, and school district expectations.
• Maintain accurate and timely records in our applicant tracking or CRM system.
• Meet or exceed daily/weekly call quotas and placement goals.
• Work closely with designated management to understand hiring needs.
• Provide excellent customer service and support to substitute teachers throughout the placement process.
• Direct and control the fulfillment of substitute teacher and paraprofessional assignments.
• Regular, in-person attendance in office is required.
• Other duties as assigned or as become evident.

QUALIFICATIONS & EXPERIENCE:

• Previous experience in a call center, staffing agency, sales, or customer service preferred.
• Strong communication and interpersonal skills.
• Motivated by goals, performance metrics, and earning potential.
• Proficient in basic computer systems, CRM tools, and data entry.
• Ability to manage time effectively in a high-volume, fast-paced environment.
• Bilingual skills (a plus but not required).

INCENTIVE STRUCTURE:

• Competitive base hourly pay with bonuses for each successful placement.
• Additional incentives for meeting or exceeding weekly/monthly performance targets.

ESS ADVANTAGES:

• Health insurance
• 401(k)
• Paid time off
• Nine paid holidays
• Vacation time
• Sick time
• Volunteer time off

PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and/or move up to 25 pounds.
• While performing the duties of this job, the employee regularly stands, walks, sits, uses hands to finger, handle, or feel, reaches with hands and arms, talk or hear.

VISION REQUIREMENTS - Close vision (clear vision at 20 inches or less) to work on the computer.

WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This position works in an environment with moderate noise level. (Examples: business office with computers and printers, light traffic.)

Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons, with or without notice.  The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.