Substitute Certification Coordinator 

At ESS our motto is, “Every day counts!” We take opportunities every day to grow and better our company as well as our employees.

Overview: The Credentialing Specialists supports substitute teachers and Oregon school districts by overseeing the full licensure process, including district coordination, applicant guidance through TSPC requirements, credential verification, and management of all sponsorship documentation and records.  

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Partner with the Oregon school districts to identify and address substitute teacher staffing needs.
• Coordinate substitute vetting and sponsorship processes through frequent direct support.
• Guide applicants through the TSPC licensing process, ensuring state requirements are met.
• Audit candidates pertaining to state and federal credentialing and clearances.
• Verifying educational credentials and background check clearances for compliance with TSPC.
• Manage district communications to finalize the completion of all sponsorship document requirements.
• Maintain accurate records of licensure status and renewal deadlines.
• Manage support tickets and applicant inquiries using Zendesk to ensure timely resolution.

QUALIFICIATIONS

• Bachelor's Degree (preferred but not required).
• Knowledge of Oregon Teacher Standards and Practices Commission (TSPC) (preferred but not required).
• Strong administrative skills with experience in high-volume document processing.
• Excellent communication abilities for navigating state and district systems with ease.
• Communicates well across different agencies, handling multi-level coordination smoothly.
• Working knowledge of data management systems and Microsoft Office Suite.

ESS ADVANTAGES:

• Health insurance (medical, dental, vision, STD/LTD)
• 401(k)
• PTO (personal, vacation, sick)

Physical demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and/or move up to 10 pounds.
• While performing the duties of this job, the employee regularly stands, walks, sits, uses hands to finger, handle, or feel, reaches with hands and arms, talk or hear.

Vision requirements - Close vision (clear vision at 20 inches or less) to work on the computer.

Work environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This position works in an environment with moderate noise level. (Examples: business office with computers and printers, light traffic.)

Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons, with or without notice.  The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.