This position is no longer open for applications

Job Title: Customer Insight Analyst

Salary: £30-35k

Working Model: Onsite

Company: Luxury Retailer

Empower your career path with an opportunity that nurtures professional growth, development, and long-term success. Dive into a role designed for ambitious individuals eager to harness their expertise within a flourishing family enterprise. As a Customer Insight Analyst, you will be at the forefront of expansion, making critical contributions across our network of over 20 locations.

Become a vital part of our team by providing exceptional technical support, where your proficiency ensures our operations run smoothly and efficiently. This role is not just about solving problems; it's about being a proactive part of a system that values innovation and dedication.

Benefits:

• Bonus Scheme
• Company Pension
• 25% staff discount (on luxury items!)

As a Customer Insight Analyst, your role is vital in shaping our understanding of consumer behaviour and guiding the strategic direction of our company. You will be tasked with:

• Designing, implementing, and managing an advanced suite of management information (MI) reports, enhancing data-driven decision-making across the organisation.
• Proactively analysing customer data to provide insightful recommendations that drive strategic initiatives and improve customer experience.
• Facilitating the seamless import and export of business data, overseeing stock, and sales reporting, ensuring data integrity and relevance.
• Collaborating closely with senior management and leadership teams to deliver accurate, trustworthy, and actionable data insights.
• Spearheading data capture efforts from our physical and digital channels, employing analytical techniques to forecast trends and influence business planning.
• Monitoring and analysing online engagement metrics, striving for a holistic view of our stock's online presence and performance.
• Investigating and integrating new data sources, including social media and CRM analytics, to provide a 360-degree view of customer interactions and preferences.
• Leading initiatives to optimise customer journey mapping and segmentation, identifying key opportunities for engagement and retention.

Required Skills:

• Proficiency in Microsoft Office suite, SQL and Power BI, coupled with an eagerness to learn and master new software and systems.
• Strong foundation in MI reporting and systems, with a demonstrated ability to handle complex datasets and extract meaningful insights.
• Exceptional communication skills, capable of translating complex data into comprehensible insights for diverse audiences.
• Prior experience with CRM systems, telephony, and e-commerce platforms like Shopify will be considered an advantage.

This role is your chance to make a significant impact within a company that places a high value on data-driven insights and customer-centric strategies. If you are passionate about utilising data to uncover customer insights and drive business success, apply by sending over your CV today!

Keywords: Data Analyst, BI Analyst, MI Analyst, Customer Insight Analyst, Marketing Analyst, Power BI, SQL, Shopify