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Operations Manager (Mozambique)
Our client is seeking to appoint an Operations Manager – Mozambique to oversee the day‑to‑day operations of the organization under the direction of the Regional Managing Director – Africa. The successful candidate will ensure the company’s success and growth in Mozambique, monitor security conditions, and make appropriate recommendations. This role requires a Mozambican national or resident, fluent in Portuguese and English, with strong knowledge of local compliance requirements and the ability to manage operations with minimal supervision.
Key Responsibilities

• Strategic Implementation: Design and implement effective business strategies and procedures.
• Goal Setting: Establish comprehensive performance and growth goals.
• Customer Engagement: Convert inquiries into orders and enhance customer satisfaction through improved support processes.
• Project Management: Oversee existing and future projects, ensuring successful execution.
• Team Leadership: Supervise staff across various departments, managing daily operations and delegation.
• Budget Management: Manage operational budgets to promote profitability and sustainability.
• Company Culture: Ensure policies that align with the company’s culture and vision are implemented.
• Operational Oversight: Monitor daily operations and staff performance across all departments (IT, Marketing, Sales, Finance).
• Performance Evaluation: Analyse and interpret performance data and metrics to evaluate effectiveness.
• Reporting: Prepare and submit reports and feedback to the Managing Director on key issues.
• Fundraising Support: Assist the RMD in fundraising ventures whenever needed.
• Expansion Participation: Engage in expansion activities including investments, acquisitions, and partnerships.
• Vendor Management: Manage relationships with partners and vendors.
• Travel: Be prepared to travel locally and regionally within Africa.

Authority

• Engage with partners and vendors.
• Execute ongoing projects.
• Manage daily operations effectively.
• Amend operational plans as necessary.
• Communicate with customers regarding their needs and inquiries.

Requirements
Qualifications & Experience

• Minimum 10 years’ experience in the security field, with at least 3 years in an Operations Manager role.
• Experience in a high‑risk corporate environment; knowledge of control risk environments advantageous.
• Strong understanding of Mozambican compliance, local market, and industry requirements.
• Proven ability to manage operations with minimal supervision.
• Prior experience in oil & gas, mining, and corporate sectors (including embassies) is highly advantageous.

Skills & Competencies

• Language Proficiency: Fluent in Portuguese (required) and English (required).
• Strong business acumen across supply chain, finance, customer service, and HR.
• Excellent interpersonal and communication skills, able to interact effectively at all organizational levels.
• Analytical skills with proficiency in data analysis and performance/operation metrics.
• Technical proficiency in MS Office applications.
• Strong critical thinking and problem‑solving abilities.
• Collaborative team player with good time‑management skills.

Additional Requirements

• Candidate must be a Mozambican national or resident.
• Willingness to travel locally and regionally within Africa.