This position is no longer open for applications

Job Title: Customer Acquisition Agent
Location: Warrington based/ Hybrid after training
Hours: Shift Pattern between the hours of 9-8 Mon - Fri 12-8 being the latest shift they will be expected to do 1-2 lates a week. 10-6 Saturday 10-4 Sunday

Roles and Responsibilities

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  Fully reviews all proofs received to verify customers identity and establish customers monthly income
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  Where bank statements are received – review bank conduct to establish affordability
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  Complete ‘Income and Expenditure’ call with customers to gain accurate monthly outgoings information
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  Assesses the customers’ ability to repay the loan over the term of the agreement
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  Ensures all information on finance applications is fully and accurately completed.
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  Gains relevant marketing consents from customers
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  Completed formal quotations with customers conforming loan repayments are affordable for full term.
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  Discusses and gains agreement from customers on Payment Reminder System
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  Completes ‘Pre-Sign up’ call with customers to detail the offer of credit, SECCI and HPA ensuring each element is explained in full
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  Gains customer’s confirmation that they have a full understanding of all documents and requirements and are happy to proceed
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  Makes outbound calls to customers to progress all applications to completion
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  Effectively handles inbound calls from customers and dealers querying statuses of applications

Key Accountabilities

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  Communicates in an appropriate way with colleagues and customers demonstrating a full understanding of the recipients’ needs
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  Makes suggestions for ways to improve own and business performance
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  Accepts and uses constructive feedback to improve own performance
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  Contributes to meetings and discussions i.e. 121s, team meetings, Employee forum
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  Makes quality decisions within the framework of the role and has the customer at the forefront of the decision making process
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  Takes into account the impact on others when making decisions
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  Willingly shares knowledge with less experienced people
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  Is always polite and courteous to others
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  Proactively works to resolve customer and colleague issues and problems with area of responsibility
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  Ensures that work is completed to standards agreed and always looks for ways to improve
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  Works collaboratively with colleagues and customers
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  Ensures an understanding of business goals and priorities action to achieve objectives
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  Looks to improve performance when things go off track

CCNorthwest
Please note The Recruitment Co. is an equal opportunities employer.