This position is no longer open for applications

Sales Coordinator

RCT

20835/400

£20,000-22,000 + Benefits

My client, a leading manufacturer in the Rhondda Valley, is looking to take on a Sales Coordinator. Under new directorship, this company is undertaking cultural change to drive the business forward, with a new emphasis on continuous improvement. This company works with household names providing a high level, end to end, bespoke service. This role would suit an ambitious administrator looking to make a positive impact on a successful business.

Roles and Responsibilities:

Order Processing

Answer all customers’ questions and provide relevant information

Build sustainable relationships and trust with customer accounts through open and interactive communication

Ensure the standards set forth by the company are maintained by all personnel at all times

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions, process customer accounts, and file documents

Make sure that all products are delivered to customers in a timely manner

Meet personal/customer service team sales targets and call handling quotas

Recommend changes that could provide a better experience to customers

Record all customer requests and forward those requests to the proper departments

Record payments and collect revenue

Knowledge, Skills & Experience:

Able to rapidly de-escalate dissatisfied customers or situations of conflict

Adaptable to varied customers, maintaining a pleasant demeanour with all personalities

Familiarity with CRM systems and practices

Proven customer support experience or experience as a client service representative

Strong phone contact handling skills and active listening

Willing to learn principles of cross-selling, up-selling, and persuasive selling

Benefits Package:

Up to £22,000

Generous holiday allocation

Excellent training programme

Company Pension

Exciting, bespoke projects to work on

To apply please email your CV / resume to jackl@hunterselection.co.uk