Resident Liaison Officer - Kingston Upon Thames

Location: KT2
Salary: £30,000 + £4,560 car allowance
Contract: Permanent
Sector: Social Housing / Planned Maintenance

At the Net Zero Careers Accelerator (NZCA), we connect jobseekers with fully funded training and employment opportunities that support the UK's transition to a greener economy. Working alongside employers across construction, retrofit, renewable energy and sustainability, we help candidates access rewarding careers that make a real environmental impact.

We are recruiting a Resident Liaison Officer to support residents throughout planned maintenance and refurbishment works in the KT2 area.

The successful candidate will help ensure residents receive a high standard of customer service while working closely with operational teams to minimise disruption and resolve issues quickly.

Key Responsibilities

• Act as the main point of contact for residents throughout planned works.

• Provide residents with clear information about works and programme timescales.

• Arrange access to properties and coordinate appointments.

• Carry out resident visits and maintain regular communication.

• Respond to queries, concerns and complaints.

• Liaise with Site Managers and subcontractors to resolve resident issues.

• Maintain accurate resident records and update relevant systems.

• Identify vulnerable residents and additional support requirements.

• Support resident meetings and engagement activities.

• Assist with community and social value initiatives.

• Ensure resident concerns are investigated and resolved within appropriate timescales.

• Maintain high standards of customer care throughout the project.

Essential Requirements

• Experience in resident liaison, customer service, housing, construction or a related role.

• Excellent communication and interpersonal skills.

• Strong customer service approach.

• Ability to deal confidently with residents and resolve issues.

• Strong organisation and administration skills.

• Good IT skills.

• Full UK driving licence.

Desirable

• Social housing experience.

• Planned maintenance or refurbishment experience.

• Experience working within occupied properties.

• Construction or retrofit experience.

• Experience supporting vulnerable residents.

What We Offer

• £30,000 + £5,000 car allowance

• Permanent position.