Customer Support Officer

Location: Avonmouth, Merebank Road
Salary: £25,431 - £29,831 per year + 3% annual bonus + benefits
Hours: 37.5 hours per week, Monday to Friday
Working arrangement: Office-based
Contract: 12-month Fixed Term Contract
Positions available: 1

About the opportunity

At the Net Zero Careers Accelerator (NZCA), we connect jobseekers with fully funded training and employment opportunities that support the UK's transition to a greener economy. Working alongside employers across construction, retrofit, renewable energy and sustainability, we help candidates access rewarding careers that make a real environmental impact.

We are supporting SUEZ with the recruitment of a Customer Support Officer based in Avonmouth.

This is a varied opportunity combining customer service, administration and back-office support. You will be part of a busy Customer Contact Centre, acting as a first point of contact for customers while also supporting the wider team with data processing, invoice queries and maintaining accurate customer records.

You don't need previous experience in every aspect of the role. What's most important is your communication skills, attention to detail, organisation and willingness to learn. Full training and ongoing support will be provided.

What you'll be doing

• Handling incoming customer calls and providing a professional, friendly service

• Responding to customer enquiries and supporting customers with their requests

• Investigating and resolving customer invoice queries

• Processing and handling supplier invoices

• Updating and maintaining customer records

• Completing data entry and data cleansing activities

• Processing customer and supplier requests

• Ensuring information is accurately recorded across internal systems

• Supporting the wider Customer Contact Centre team with administrative and back-office tasks

• Helping maintain high standards of data quality

• Working as part of a team to resolve customer and supplier queries efficiently

What we're looking for

We're looking for someone who is:

• Confident and professional when speaking to customers

• A strong communicator

• Customer-focused and friendly

• Organised and able to manage different tasks

• Accurate and attentive to detail

• Comfortable using computers and internal systems

• Reliable and able to work effectively as part of a team

• Positive and willing to learn new skills

Experience and skills

• Previous experience in customer service, contact centre, administration, invoice processing or data entry is desirable but not essential

• Good computer skills and confidence entering and managing data

• Ability to communicate clearly with customers and colleagues

• Strong attention to detail and accuracy

• Experience using Microsoft Office or similar systems is desirable

No specific qualifications are required. We're more interested in your attitude, communication skills, attention to detail and willingness to learn. Transferable skills from customer service, retail, administration, hospitality or similar environments are welcome.

What you'll receive

• £25,431 - £29,831 annual salary

• 3% annual bonus

• 3x salary life assurance

• 3% employer pension contribution

• 20 days holiday + 8 bank holidays, increasing with service

• Retailer discounts

• Sick pay

• Full training and ongoing support

• Opportunities to develop your customer service and administration skills

• Friendly and supportive team environment

• Monday-Friday working hours

• 37.5 hours per week

• Office-based role in Avonmouth

• Opportunity to gain valuable experience within a leading environmental services organisation