Income Officer - Temporary

Contract: Temporary, 3 months
Salary: £29,000 - £33,000 per annum

Location: North London

At the Net Zero Careers Accelerator (NZCA), we connect jobseekers with fully funded training and employment opportunities that support the UK's transition to a greener economy. Working alongside employers across construction, retrofit, renewable energy and sustainability, we help candidates access rewarding careers that make a real environmental impact.

We are looking for an experienced Income Officer to join an Income Team on a 3-month temporary contract. The successful candidate will manage a patch of approximately 850 accounts across general needs, leasehold and shared ownership, supporting residents to sustain their tenancies while maximising income and reducing arrears.

Key Responsibilities

• Manage rent and service charge arrears across a patch of approximately 850 general needs, leasehold and shared ownership accounts.

• Action arrears cases recommended in the work tray on a weekly basis.

• Manage arrears cases in line with established arrears procedures and court protocols, including DIY repossession.

• Work proactively with residents to reduce arrears and support tenancy sustainment.

• Support residents with Discretionary Housing Payment (DHP) applications and signpost to specialist agencies where appropriate.

• Make timely referrals to internal support teams and external partner agencies.

• Complete income and expenditure assessments to establish affordable repayment plans.

• Work closely with housing and finance teams to ensure effective income recovery.

• Maintain accurate records and provide a high standard of service to residents.

Essential Requirements

• Proven experience in income recovery within social housing.

• Experience managing arrears across general needs, leasehold and shared ownership properties.

• Good knowledge of arrears management processes and court protocols.

• Strong communication and resident-facing skills.

• Ability to manage a substantial caseload and work proactively with minimal supervision.

• Strong problem-solving and negotiation skills.

• Ability to work collaboratively with internal teams, external agencies and partner organisations.

• Passion for supporting residents and helping them sustain their tenancies.

Desirable

• Experience using Rubbix or a similar housing management system.

• Experience supporting residents with DHP applications and benefits-related issues.

• Experience working with vulnerable residents and specialist support agencies.

What We Offer

• 3-month temporary contract.

• Opportunity to make a positive difference to residents and tenancy sustainment.

• Collaborative working environment.

• Opportunity to work within an established housing Income Team.