Resident Liaison Officer - Hertfordshire

Location: Hertfordshire
Salary: £30,000 - £32,000 + £4,560 car allowance
Contract: Permanent
Sector: Social Housing / Planned Maintenance

At the Net Zero Careers Accelerator (NZCA), we connect jobseekers with fully funded training and employment opportunities that support the UK's transition to a greener economy. Working alongside employers across construction, retrofit, renewable energy and sustainability, we help candidates access rewarding careers that make a real environmental impact.

We are recruiting an experienced Resident Liaison Officer to support residents throughout planned maintenance and refurbishment works across Hertfordshire.

The role will involve working closely with residents, site teams, project management and clients to ensure effective communication and high standards of customer care throughout the delivery programme.

Key Responsibilities

• Develop and maintain positive relationships with residents.

• Act as a key point of contact throughout planned works.

• Explain works, programme timescales and access requirements.

• Coordinate property access and resident appointments.

• Carry out regular resident visits.

• Respond to questions, concerns and complaints.

• Work with operational teams to resolve issues.

• Maintain accurate records using business systems.

• Identify vulnerable residents and additional support requirements.

• Support resident meetings and community engagement.

• Assist with social value and community activities.

• Produce relevant customer care information and KPI data.

• Ensure residents are kept informed throughout the programme.

Essential Requirements

• Previous experience in resident liaison, customer service, housing, construction or a similar role.

• Excellent communication and interpersonal skills.

• Strong customer service skills.

• Confident dealing with residents face-to-face.

• Ability to handle complaints and sensitive situations.

• Strong organisational and administrative skills.

• Good IT skills.

• Full UK driving licence.

Desirable

• Social housing experience.

• Planned maintenance or refurbishment experience.

• Experience working in occupied properties.

• Construction or retrofit experience.

• Experience supporting vulnerable residents.

• Community engagement or social value experience.