Software Support Engineer Level 3 Data Protector (357608) Colorado Springs, Colorado

Our client is seeking a Software Support Engineer Level 3 Data Protector for an exciting direct hire opportunity. The Level 3 Software Support Engineer supports Micro Focus Universal Configuration Management Database (CMDB). The CMDB is the central repository for the configuration information that is gathered from the Data Flow Management process and the various third-party applications and tools. The CMDB contains all the configuration items and relationships created in Universal CMDB, whether created automatically from the DFM process or inserted manually.


  • Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels
  • Present a positive, effective and flexible contribution to achieving team targets and objectives
  • Meet all personal targets
  • Collaborate with other team members to provide high-quality support
  • Ensure constant self-development using day to day work, web-based training, and any other available tools
  • Attend feedback sessions with Quality Team
  • Be part of the Queue Monitoring when requested and ensure accomplishment of any additional task requested by the Customer Support Manager


  • 2-4 years of experience in technical support
  • Strong knowledge of programming languages, networking, databases or UI's
  • Experience in customer service is a must
  • PC experience
  • Comfortable working with Windows/ Linux operating systems and Microsoft Office Suite
  • Interest in or exposure to software development and support
  • General understanding of testing concepts and functional testing processes
  • Bachelor's degree or equivalent technical certifications
  • Demonstrated excellence in teamwork, collaboration, and knowledge sharing
  • Customer orientated, motivated to take charge of both customer engagement and problem