Software Support Engineer - Office 365 Premier – Level 2 (357610) Colorado Springs, Colorado
Our client is seeking a Software Support Engineer - Office 365 Premier – Level 2 for an exciting direct hire opportunity. As a customer facing support engineer your role will be to provide phone and email based technical support to our client’s corporate customers while ensuring ticket resolution and customer satisfaction. Working on the Office 365 team, you will be supporting everything related to the Office 365 suite for enterprise users. Supported by our client’s quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.
RESPONSIBILITIES:
- Act as the primary technical contact, deliver advanced technical troubleshooting and problem solving solutions for corporate customers including, issues escalated to the highest level of management
- Collaborate with subject matter experts and escalation managers when additional support is needed
- Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
- Seeks supplemental training to improve performance and develop specialization
REQUIREMENTS:
- Up to 2 years experience in a technical support environment with proven technical experience in fields such as Systems administration, Windows support or cloud technologies
- Some administration experience in Office 365 is preferred
- Experience with Active Directory and/or Exchange
- Experience with any or all of the following is preferred: Skype for Business, Teams, SharePoint
- Strong research, problem solving and troubleshooting skills
- Adaptability to work independently and part of a team bringing in experts when needed
- Excellent customer service skills
- Passion for technology and learning
- Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written)
- Ability to quickly adapt to technology and/or application changes and business delivery priorities