This position is no longer open for applications

If you’re looking to join an organisation that will give you the right opportunities and experience to develop your career, join Tilney Smith and Williamson.

We are seeking a talented individual to join our FS Digital Team, which is responsible putting the power of good advice into more hands.  To deliver on this promise we are building a new wealth management service for next generation clients; to help them plan and manage their financial future. This service will combine the best of great digital product design and wealth management expertise.

As part of our investment in the future we are building a digital factory in Liverpool and Glasgow. We are looking for superstar talent to join the team and help build the future. This is great opportunity for those who are looking for an exciting challenge and an environment that provide opportunities for personal growth.

Job Purpose:

Service Design is the multidisciplinary craft of tying together human, digital, and physical interactions over time to create a truly differentiated experience for our customers.

We’re looking for a curious problem solver who’s fascinated by how things work and how people behave, who’s not afraid of unravelling complex systems, considering interactions holistically, across all channels and touchpoints, to look for opportunities for greater efficiencies and, ultimately, help create world-class experiences not only for our customers but also our fellow employees.

You must love collaborating with like-minded people who are also passionate about innovation and who leave their egos at the door, happy to embrace vulnerability, always striving to learn and focused on collective success as we build out our Service Design capability.

You will have individual ownership and responsibility of one of our core service areas and help create and maintain product, experience and technological enhancements within FS Digital, ensuring that the backlog of work reflects the best knowledge available and working with the development team to identify and remove any uncertainties or lack of clarity of work items. You will also support engineers and automation testers to define appropriate automated tests to ensure that the product meets the needs of the customer without compromising on quality.

For the right individual with a passion for new technology, this role will provide direct experience of how technology can transform business operations and create innovative wealth management services within an Agile environment.

Key Responsibilities:

• Ensure quality and consistency in approach across various projects within FS Digital
• Working with data and qualitative insight, through collaboration with frontline staff, managers and key stakeholders, to design solutions and strategic propositions.
• Understanding and articulating clearly how services need to change from a user orientated, system, and business perspective
• Ensuring solutions meet business needs and requirements
• Work closely with Product Owners to facilitate product definition.
• Acting as a liaison between stakeholders and users to understand needs and defines user stories and proposes designs and/or services to meet these needs.
• Performing requirements analysis and prioritisation
• Designing, building, and setting usability tests for service and product prototypes, working from sketches into quick prototypes that can be iterated with feedback
• Documenting and communicating results to a range of stakeholders
• Ensuring relevant SMEs and practitioners are engaged
• Presentation of strawman solutions to decision makers to facilitate rapid and disciplined final decision making based on available information
• Leading ongoing reviews of business processes and developing optimisation strategies
• Consideration of legacy business requirements
• Alignment with overall project objectives whilst keeping in line with Agile methodologies.

Skills and Qualifications:

• Knowledge of Agile methodologies and experience of working within a development team and scrum environment
• Fundamental analytical and conceptual thinking skills
• Ability to quickly gain the technical, behavioural and contextual elements of a project
• The ability to influence stakeholders and work closely with them to determine acceptable solutions
• Excellent documentation skills
• Excellent communications skills
• To get hands on with Software, being comfortable doing high level business process testing to ensure it matches the acceptance criteria.
• Be at ease with Technology, happy to be involved in technical discussions and to grow your knowledge within this area.
• Strong knowledge and understanding of JIRA and Confluence

About Tilney Smith and Williamson

Tilney Smith & Williamson is the UK’s leading integrated wealth management and professional services group, created by the merger of Tilney and Smith & Williamson on 1 September 2020.

With £54.8 billion of assets under management (as of 30 June 2021), it ranks as the third largest UK wealth manager measured by revenues and the eighth largest professional services firm ranked by fee income. The Group currently operates through three principal brands: Tilney, Smith & Williamson, and online investment service Bestinvest. It has a network of 28 offices across the UK, as well as the Republic of Ireland and the Channel Islands. Through its operating companies, the Group offers an extensive range of financial and professional services to individuals, family trusts, professional intermediaries, charities, and businesses.

Value statement

Tilney Smith & Williamson’s chosen purpose to “place the power of good advice into more hands” succinctly encapsulates the group’s central mission of supporting both individuals and businesses to achieve their goals.

In delivering its purpose, Tilney Smith & Williamson have set out three core values that it is committed to embedding in the culture of the business:

• Personal — we treat you as an individual: We are a people business at heart and strive to deliver a friendly, inclusive, and personalised service to all of our clients, large and small.
• Partnership — we go further together: We develop relationships that stand the test of time, spanning multiple generations. We partner across the full breadth of our expertise to create value for our clients, our company and society at large.
• Performance — we strive for more: We are ambitious for our clients and for ourselves, so we aim to be a forward-thinking and innovative business that leads the way in the industry.

Diversity statement

The Tilney Smith & Williamson Group recognises the benefits of a diverse workforce and is committed to treating all colleagues with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion, or belief. At Tilney Smith & Williamson we are committed to equal opportunities in all aspects of our work.