This position is no longer open for applications

Responsibilities: As a Tenant Relations Officer, you will play a pivotal role in ensuring positive interactions between our construction projects and residents. Your responsibilities will include, but are not limited to:

• Building and maintaining positive relationships with tenants and addressing their concerns in a timely and professional manner.
• Collaborating with project managers, site teams, and other stakeholders to facilitate effective communication with residents.
• Conducting regular site visits to engage with tenants, address queries, and provide updates on construction progress.
• Organising and participating in community events to foster a sense of belonging and enhance community relations.
• Managing and resolving tenant complaints, ensuring a high standard of customer satisfaction.
• Coordinating with property management teams to ensure smooth handovers and transition of residents into completed units.

Qualifications:

• Proven experience in tenant relations, property management, or a similar customer-facing role, preferably in the residential construction sector.
• Excellent communication, interpersonal, and conflict resolution skills.
• Understanding of residential construction processes and awareness of tenant rights and responsibilities.
• Ability to work independently and collaboratively in a dynamic environment.

Requirements:

• Strong organisational skills with attention to detail.
• Empathy and a customer-centric approach.
• Knowledge of local regulations and standards related to residential construction.
• Flexibility to attend evening or weekend events as needed.
• Proficiency in Microsoft Office and relevant software for tenant communication.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A positive and inclusive work environment.
• The chance to contribute to the creation of vibrant residential communities.