Clerical Associate

Job Description:

Job Summary
We are seeking a dedicated and detail-oriented Clerical Associate to join our team. The ideal candidate will be responsible for providing exceptional administrative support, ensuring smooth operations, and delivering excellent client service. This role is crucial in maintaining an organized and efficient office environment while assisting clients and staff with various inquiries.

RESPONSIBILITIES

• Processing actionable items in system queues.
• Communicating with internal clients, including:
• Providing status updates.
• Answering questions and clarifications.
• Offering updates and insights on initiatives.
• Conducting quality control.
• Attending team and client meetings.

QUALIFICATIONS

• 3 years of Customer service/Administrative work experience
• Microsoft Office
• Basic project management skills.
• The ability to quickly learn operational processes and associated systems.
• Exceptional attention to detail and the ability to meet strict deadlines.
• Strong oral and written communication skills.
• Proficiency in Microsoft Office Suite; familiarity with Alteryx and other automation tools is a plus.

Soft-Skills:

• Excellent oral and written communications skills and strong interpersonal/client servicing skills
• Ability to manage concurrent assignments in an effective, efficient and organize manner
• Ability to work independently within a team environment
• Strong analytical, problem solving and proven decision-making skills (think outside the box - assess the situation, revisit not scared of asking for help)

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.