Job Title: Customer Support Officer

Location: Yeovil, BA20 2YB

Hourly rate: £22.96 per hour

Contract:  2/11/26 – 1/11/27

Hours:  37 hours per week – Hybrid (1 day per week in the office)

Gi Group are recruiting for a Customer Support Officer to provide project management, PMO support, and business analysis focused on material and configuration data.

The successful candidate will lead commissioned/business projects, coordinate cross-functional resources, and engage directly with customers (where required) alongside the Customer Support Manager to support customer contracts and deliver results across cost, quality, and schedule.

Key Responsibilities

 ·        Lead the project management of commissioned/business projects, coordinating the integrated project team and assigned resources.

·        Proactively manage project requirements into the business, supporting product improvement and capability growth opportunities.

·        Maintain and sustain project operations to ensure consistent delivery and service performance.

·        Gain actionable insight into customer/project interface preferences and intent to support improved outcomes.

·        Engage with Customer Support & Training and wider stakeholders to deliver agreed performance targets aligned to company processes (cost, quality, schedule).

·        Manage task flow-down to functions, ensuring planning, scheduling, performance monitoring, and reporting are completed to required standards.

·        Ensure stakeholders are risk aware, identify risks, and agree/lead mitigation actions to protect delivery.

·        Provide progress reporting to designated Lead(s), including programme-specific SWOT, risks, and issues relating to LHUK deliverables.

·        Ensure company business processes are followed for all work performed by LHUK personnel or external contracted parties.

·        Remain vigilant for safety and/or airworthiness concerns raised through customer support and ensure issues are appropriately escalated and resolved.

·        Ensure Statements of Work (SOW) and project plans align to capacity requirements and constraints.

·        Always Comply with HSE responsibilities and the Code of Ethics.

Essential Knowledge, Skills & Experience

·        Proven computer literacy with excellent knowledge of MS Office, particularly MS Excel; MS Project is highly desirable.

·        Experience using at least one data visualisation tool (e.g., Power BI or Tableau).

·        Strong communication skills (written, verbal, presentations) and interpersonal skills (influencing, negotiating, motivating).

·        Proven programme/project planning capability (schedules, critical path, risk analysis, mitigation) in time-critical or project lead roles.

·        Ability to collect, collate, analyse and present information clearly and concisely.

·        Resilient under pressure with the ability to prioritise and maintain focus on goals.

·        Strong problem-solving skills with the ability to operate in a challenging environment.

·        Positive, proactive attitude with drive, motivation and commitment in a cross-functional, multi-discipline team.

·        Confidence to build effective relationships with customers and internal stakeholders at all levels.

Nice to Have / Beneficial Experience

 ·        3+ years’ experience in a pricing or data analysis/processing role (beneficial).

·        SAP experience (beneficial).

·        Power BI experience (beneficial).

·        Understanding of logistic support and associated support disciplines.

·        Understanding of a business service/support organisation (operations, commercial awareness, management structure).

Hiring Contact: Joanne Smith

Agency: GI Group Recruitment Ltd

If you would like any further information about any vacancies before applying, please feel free to contact or on 07552 342472  - #LI-JS1