Job Title: Engagement Officer

Type of Business: Public Sector

Location: Oxford, OX5 1RE (onsite)

Pay rate: Competitive rate

Contract:  6 months

IR35 : In Scope

GI Group is recruiting on-site Engagement Officers to support a public sector organisation in Oxford. This is a frontline, non-digital operational role focused on resident engagement, case support and accurate record keeping, helping to ensure work progresses smoothly and in line with required procedures.

Key Responsibilities

·        Deliver face-to-face engagement with residents, including inductions, providing information and completing required documentation.

·        Identify and support vulnerable individuals, working with relevant teams and signposting to appropriate services.

·        Act as an on-site point of contact, liaising with internal teams and partner stakeholders to support progress and resolve queries.

·        Maintain accurate, timely records of interactions and updates on IT systems to support reporting and case progression.

·        Work safely and professionally, following security, safeguarding and confidentiality requirements at all times.

·        Provide general administrative support (e.g., inbox management, answering phone calls) and escalate issues where appropriate.

Essential Skills & Experience

·        Strong verbal and written communication skills.

·        Leadership potential and the ability to manage challenging situations calmly and professionally.

·        Flexibility, adaptability and strong problem-solving skills.

·        Competent using Microsoft Word, Outlook and Excel.

·        High attention to detail and confidence maintaining accurate records.

Training / Requirements

·        Personal Safety Training Level 2 and SPEAR training

·        Ability to meet enhanced background checking requirements (details shared during the recruitment process)

Working Pattern (Shift Working – Full Flexibility Required)

This role requires full flexibility. Candidates must be available for all scheduled shifts and cannot select preferred shifts.

Shift pattern:

·        7.4-hour shifts

·        Rota covers 07:00–20:00 (Monday to Friday)

·        Rota covers 09:00–17:00 (Saturday and Sunday)

·        1 in 3 weekends required (both Saturday and Sunday)

Hiring Contact: Joanne Smith

Agency: GI Group Recruitment Ltd

If you would like any further information about any vacancies before applying, please feel free to contact or on 07552 342472