Job Title:  Sport Duty Officer

Location: Swinton, S63 7EW

Salary: £25,456 + benefits

Duration:   Full Time, Permanent- includes evenings and weekends

GI Group are now seeking a Sports Duty Officer for our client in Swinton.

Love sport, people, and keeping things running like clockwork? Step into a key leadership role where you’ll be the go-to person on shift—driving brilliant customer service, safety, and smooth daily operations.

As Duty Officer, you’ll be responsible for the day-to-day operation of DVC Sports Centre while on shift—ensuring excellent customer service, safe practice, smooth bookings and a high standard of facility presentation.

Key duties

·        Lead, support and motivate staff on shift (fitness, apprentices and coaching teams); provide cover for absences/class cover where needed

·        Deliver consistently high customer service, taking ownership of enquiries, complaints and suggestions

·        Manage bookings and enrolments (sessions, coached activities, school holiday activities)

·        Drive income by selling memberships, events, activities and equipment

·        Provide facility tours, maintain accurate customer databases and ensure paperwork is completed (pay claims, registers etc.)

·        Maintain centre standards: building checks, cleanliness/presentation, equipment set up/take down, safe storage, and reporting defects promptly

·        Ensure compliance and safety: act as Fire Marshal and First Aider, follow HASWA, risk assessments and incident/accident reporting

·        Adhere to cash handling, security and college financial procedures

Key requirements

·        Level 2 Gym Instructor (or equivalent) – essential

·        Level 3 Fitness/Sport/Leisure Management qualification – desirable

·        Experience delivering fitness classes and/or fitness instruction

·        Experience working in a supervisory capacity in a leisure environment

·        Confident, calm shift leader with a hands-on approach

·        Strong customer focus and able to resolve issues quickly and professionally

·        Highly organised, able to manage multiple priorities

·        Flexible to work evenings and weekends on a rota (key holder responsibility as required)

Hiring Contact: Joanne Smith

Agency: GI Group Recruitment Ltd

If you would like any further information about any vacancies before applying, please feel free to contact or on 07552 342472