Work At Home Help Desk Technician (PCTech082713) Atlanta, Georgia
ManpowerGroup has an Urgent need for Work from Home Help Desk Technicians. If the following job description fits your experience, please apply.
One or more of the following certification(s) is REQUIRED: MSDT, MCSE, A+, MCP, Net
The Support Technician is responsible for providing distinctive customer service experience to First Base customers. In this role the individual is empowered to facilitate customer inquiries at the first point of contact using tools provided. Through effective diagnosing of computer systems the individual will present customers with solutions.
Provide remote technical support to First Base customers
Acknowledge, evaluate and appropriately handle customer contact (calls and chat)
Identify technical issues by thoroughly examining systems using diagnostic tools
Respond promptly to on demand support requests
Advise customer of software and hardware options and best practices, offer add-on sales to products and services when appropriate
Attend training to improve service and learn new products and procedure
COMPETENCIES / REQUIREMENTS:
Extensive knowledge of personal computer hardware, Windows OS, application support, peripherals, and networking
Must be well versed in resolving all common computer problems including viruses, spyware, slow performance, errors, email client set-up, software installation and configuration, wireless networks, and peripheral problems
Ability to communicate technical issues in a manner for non technical individuals can understand
Ability to provide exceptional customer service through verbal and written medium
Highly motivated and able to work independently. Take ownership for problems and follow through to resolution
Excellent multi-tasking skills
One or more of the following certification(s) is REQUIRED: MSDT, MCSE, A+, MCP, Net+. NOT accepted: CCNA and CCNP.
EDUCATION / EXPERIENCE:
High School Diploma or equivalent
2 years minimum desktop or call center support for all of the standard windows based systems. Previous technical support experience with Mac OS based systems a bonus
Manpower is an Equal Opportunity Employer!