Please do not apply unless you live within a 40mile radius of Edinburgh, Scotland; as your application will not be considered.

Customer Service Advisor working remotely, on an ongoing contract with the opportunity for extension and opportunity to be made permanent.

Start Date: 9th of November

You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up)

Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role.

Standard hours: £13.49 per hour, overtime: £20.23 per hour.

Duties:
- Inbound customer service relating to maintenance queries and emergency calls
- Logging customer notes on the systems

- Troubleshooting to understand the problem and providing first level advice
- Taking call out payments over the telephone where required
- Complaint handling where required
- Taking full ownership of a call, ensuring the customer receives the highest levels of customer service

- Making customers awake of other products available at the end of the call

What you'll bring with you:
- Excellent IT skills, you will be required to navigate several systems
- Customer service skills, ensuring empathy and good communication
- Listening skills
- Confidence, you will be required to make customers feel at ease and reassure them that their problem is being dealt with

You will need to pass both a criminal background and financial check.

Essential: wifi and a work station set up at home to be successful in this role.