Support Engineer (Engineer2132) Manchester, England

Salary: GBP30000 - GBP35000 per annum + Benefits, 25 Days Holiday, Flexi working

As the appointed Technical Support Engineer, you will work within the IT Service Delivery team to provide 1st & 2nd line support to our increasing global customers and internal users. My client has over 250 employees across 6 floors based in Manchester City Centre. 


The skills you should have

  • Excellent general IT skills and problem-solving abilities
  • Experience in working within a ticket-based system
  • Experience of Problem and Change Management
  • Desktops support experience  - Windows 10 and Mac OS
  • Office 365
  • Windows Server - 2012 R2, 2016 inc. AD and Group Policy
  • Following set processes and updating documentation
  • A good understanding of networking - TCP/IP, DNS, DHCP, WiFi etc)
  • Virtualization (VMWare)
  • Cloud experience (AWS)
  • IT policies (DR, backup, access control, change management etc.)
  • Good hands-on experience working with Linux systems
  • Experience of monitoring tools, we use Zabbix, Splunk, RabbitMQ

Nice to haves

  • Advanced VMWare - Virtual network, vLan, NSX and vSAN Knowledge
  • Cisco - Firewalls, Routers and Switches
  • Networking - VPN, Load balancers, NAT
  • Databases (MSSQL, MySQL, ReThink)
  • Operational services (Jenkins, TeamCity, Gitlab, BitBucket)
  • Infrastructure automation (Ansible)
  • Experience of Centrify
  • Information Security
  • Backup and replication (Veeam)
  • ITIL Foundation
  • ISO 27001 experience or similar security framework
  • Knowledge and experience of working within a software development house would also be highly beneficial

Salary: paying up to 35kpa

Benefits: 25 days holiday, Pension, Health Care, Flexible working hours