IT Support Engineer (BBBH1027) Loughborough, England

Salary: GBP23000 - GBP27000 per annum

Job Title: IT Support Engineer

Location: Loughborough

Salary: £23,000 - £27,000 per annum


A leading company is on the lookout for an experienced IT Support Engineer to work at their Loughborough site.

You’ll be joining a progressive company where you’ll be given every opportunity to succeed and work as part of a team that shares the same goal.

In addition, you’ll have previous experience working in an ITIL based support role within a busy IT team. You must be a team player with strong personal values, showing integrity and proactive work approach.


Key responsibilities:

  • Prioritisation, management & resolution of support calls in line with Group’s guidance
  • Ensuring completion of allocated Support activities within the appropriate SLA’s
  • Ensuring compliance with our hardware and software standards.
  • Installation, maintenance and support of IT equipment including (but not restricted to) laptops, telecoms equipment, printers, handheld scanners, thin clients and workstations.
  • Delivering an outstanding level of service to your Customer base.
  • Accurate and detailed escalation management
  • Engage and support a wide user base across multiple sites
  • Regular communication and support with other members of the IT department


Key skills:

  • Previous experience in Help Desk/Technical support experience with a high degree of customer service.
  • Ability to resolve 1st/2nd Line technical support requirements
  • Minimum ITIL Foundation V3 (11) Certified
  • Excellent English communication skills (written & verbal). Able to communicate technical information to nontechnical audiences.
  • Setup and trouble shoot LAN printers
  • Experience of installation, troubleshooting and problem resolution;
  • A structured approach to problem solving & the ability to work autonomously in prioritising and resolving issues for end users;
  • Outstanding time management and prioritisation skills
  • Ability to carry out basic network / PC software & Hardware diagnostics face to face and/or remotely
  • MS Office 2010 or newer
  • Windows 7/10
  • Back Up, antivirus, firewalls
  • Excellent knowledge of Active Directory, Exchange and other Microsoft Windows server/cloud technologies (administration and configuration of)

To find out more about the company, please apply with your CV today!!