Ecommerce Operations Manager (BBBH1824) London, England

Salary: GBP30000 - GBP65000 per annum + Private Health Insurance,

Job Description

Recann is currently recruiting for an E-commerce Operations Manager to join a leading online retailer.

The E-commerce Operations Manager is a key member of the E-commerce & Omni-channel team. The purpose of the role is to ensure the efficient and effective day-to-day operational management of Global E-commerce sites. The EOM will play a significant role in the successful development and addition of new features to Omni-Channel alongside continuous optimization of global websites.

Responsibilities

  • Responsibility for the efficient and effective running of the e-commerce websites, including tools, processes and procedures.
  • Key partner for cross-functional teams including customer service, warehouse operations, logistics, loss prevention, retail operations and e-commerce IT, working together to deliver excellent customer experience.
  • Managing and optimising new features post-launch - identifying new opportunities
  • Day-to-day responsibility for the efficient and effective running of omnichannel processes and procedures.
  • Subject matter expert in the in-store assisted selling app, and owner of EU enhancement backlog.
  • Managing documentation in relation to omni-channel operations processes and ensuring this is up-to-date and maintained.

Requirements

  • 4+ years’ experience within a similar E-commerce / Omni-Channel operations role.
  • Experience working across multi-lingual, multi-currency sites
  • Experience working across omni-channel initiatives such as collect in store.
  • Experience working with customer service, loss prevention, logistics and payments
  • Experience working across e-commerce project launches, including participation in UAT
  • Experience managing project roll-outs
  • Detail-oriented with strong organisational and people management skills, able to work well to deadlines in a changing environment and perform multiple tasks effectively and concurrently.

Benefits

  • A highly competitive salary of up to £65,000pa
  • Company Bonus.
  • Private Health Insurance.
  • Generous Holiday Allowance.
  • Central London.
  • Global Organisation.

If this role is of interest get in touch with Recann today.

Job Type: Permanent

Salary: £40,000.00 to £65,000.00 /year

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